July 15, 2019

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In recognition of the importance of the people’s right to information and full public disclosure as an important tool in good governance,  the landmark Ordinance No. 37, the “PASIG TRANSPARENCY MECHANISM ORDINANCE OF 2018” was passed last September 13, 2018. This Ordinance No. 37 authored by the then councilor Victor Ma. Regis N. Sotto, paved the way for the creation of ‘UGNAYAN SA PASIG UNIT”, Pasig City’s Public Participation, Accountability and Transparency Unit which launches today, July 15, 2019, at the Pasig City Hall.

UGNAYAN SA PASIG UNIT, the flagship project of the City Mayor’s Office, aims to truly provide the public with an avenue for immediate assistance, easy access to documents related to information on various government services, projects and transactions, and encourages active public participation in crafting effective policies. The office is conveniently located at one of city hall's high traffic areas - to the right of the main entrance of Pasig City Hall across the Real Property Tax Section.

Everyone is welcome to visit in order to have their inquiries promptly attended to by a cadre of competent information officers manning the front line. Upon request, visitors will be furnished with a soft copy of the documents they require. They may also be directed to the appropriate office or officer who could provide them with further information should they need it.

Among the many services which may be availed at UGNAYAN SA PASIG UNIT are information on City Government Personnel, Budget, programs and projects, market operations, status of various permits/applications, Health Centers and more.


A key tool in upholding good governance is the integration of a complaint mechanism for Pasig residents. A Complaint Desk has been put up to accept, record the complaints and address the swift resolution to grievances of the residents.

In addition, Hotline 643-0000 will receive calls 24/7 and will immediately relay the concern to the appropriate office/department for immediate action. Suggestions are much encouraged for the betterment of the constituents.

The UGNAYAN UNIT takes the principle of public participation further via the accreditation of civil society organizations, non-government organization as active partners in the local government policy formulation and program implementation.

The installation of UGNAYAN SA PASIG UNIT reaffirms Mayor Vico Sotto’s commitment to excellence and the beginning of a more dynamic approach to civil service. It is one that heralds a new brand of public service: honest, transparent, and progressive.

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E-Mail: [email protected]

*UGNAYAN SA PASIG UNIT is located to the right of the main entrance of Pasig City Hall